The Spin

Controlling the Uncontrollable in Communications

“Sometimes the only thing you can control about a situation is the way you choose to react to it.” That attitude has helped me get through some challenging times, both professional and personal. And that saying is definitely applicable to the current economic environment.

 

None of us can control the havoc that the downturn is creating, so we have to figure out how to control what is controllable.

 

As a strategic communications company, we can control our level of client service to make sure it's proactive and flawless. We can also control our internal best practices to share ideas and streamline processes, and the way we secure and communicate results for our clients.

 

But what about the bigger picture, what can you really control about communications? The beauty, as well as the beast, of communications is that it's constantly moving, exposing us to new audiences, shaping ideas, and swaying opinion in a very public light.

 

 

By its nature, strategic communications is an organic, free-flowing entity that is not completely controllable. But we can influence it by taking control over the way we manage, organize and distribute the information we want to get out.
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5 Simple Rules of Twitterdom

Keep up with your Twitter feed.
You can easily tell when an individual or a company logs into their Twitter account only once a day and then proceeds to bombard the network with 1,594 replies and tweets. A big no no! Twitter is all about immediate conversation, not five hours ago comments.
Twitter is not, I repeat, NOT an IM client.
Remember, everything you post, your followers see, and that’s just one extra piece of information clogging up their life. So please save us all from the "@reply Thanks man!" or any other one on one conversation. If you’d like to partake in something like that, use the direct message feature.
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Crisis Communications Fundamentals -- Things to remember in a crisis

 

When it comes to your relationship, the community has specific requirements. They are your communication intentions, there are eight of them.

 

 

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